Frequently Asked Questions

Everything you need to know about shopping with Solaris Japan

Where are your products shipped from?

All orders are shipped directly from our warehouse in Tokyo, Japan, ensuring authentic Japanese quality and design.

How long does international shipping take?

Standard international shipping typically takes 7-14 business days, while express options via DHL or EMS can arrive within 3-5 business days.

What is your return policy for fashion items?

We accept returns on unworn items with original tags attached within 30 days of delivery. Please note that return shipping costs are the responsibility of the customer.

Are your products 100% authentic?

Yes, we guarantee that all apparel and accessories sold on Solaris Japan are 100% authentic and sourced directly from authorized Japanese retailers.

Will I have to pay import duties and taxes?

Import duties and taxes are not included in the item price and are the responsibility of the buyer. Please check with your country's customs office for specific rates.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your region.